FAQ
Frequently asked questions
Answers to the questions we hear most often. Missing one? Write to us.
What happens after payment?
Within 24 working hours, we write to schedule the video session and send you a short questionnaire. The turnaround starts as soon as we receive it completed.
What is the difference between Essential and Complete?
The method is the same. The Complete level adds discussion time, deeper analysis and more detailed deliverables. The exact content of each level is described on the service page.
Is everything really remote?
Yes. Discussions take place by video call and deliverables are sent by e-mail. All you need is a computer and an internet connection.
Which languages do you work in?
Italian, French, English, Spanish and German. Mention your preferred language in your order message.
How do I pay?
Online, when you order, on a secure payment page: bank card, Apple Pay and Google Pay. Your card details never pass through our servers.
Can I get an invoice in my company's name?
Yes. Enter the company name and, where applicable, the VAT number when you order: the invoice is issued to those details.
Does my information stay confidential?
Always. Your documents are used only for your engagement, never shared and deleted on request. A 5-year confidentiality agreement can be signed before we start.
What if I need to move a session?
Let us know at least 48 hours in advance: rescheduling is free. After that, the session may be considered held.
My need doesn't match any service. What should I do?
Write to us describing your situation. We will point you to the most suitable service, or to a combination of services from the catalogue.
Your next decision deserves an hour of perspective
Start with a strategy session by video: one question, one hour, one clear recommendation.