Terms of sale

01Purpose

AN Vision offers consulting services in strategy, marketing, communication, business development, digital transformation, visual identity, graphic design and project management, described on the website with their content, level, turnaround and price. Services are delivered remotely.

02Order

The client chooses one or more services, their level and options, enters their details, accepts these terms and pays the price shown. The order is binding once payment is received; a confirmation is sent by e-mail.

The content of each service is as described on its page on the date of the order. Any request outside that scope is the subject of a new order.

03Prices

Prices are stated in euros. VAT scheme: the business's VAT scheme is being confirmed; the price shown is the final price paid.

The amount invoiced is recalculated by our servers from the services, levels, options and quantities chosen, and shown before payment.

04Payment

Payment is made online, when ordering, on a secure payment page, by bank card, Apple Pay and Google Pay. Card details do not pass through our servers. Payment confirmation is sent by e-mail.

05Performance

Within 24 working hours of payment, AN Vision contacts the client to schedule the first session and sends a preparation questionnaire. The turnaround stated on the service page runs from receipt of the completed questionnaire; the Express delivery option halves it.

The client undertakes to provide accurate information and the necessary documents. Any delay on their part postpones the turnaround accordingly.

A session can be rescheduled free of charge if the client gives at least 48 hours' notice. A session missed without notice is deemed held.

AN Vision is bound by an obligation of means: recommendations are made with care, but decisions and their implementation remain the client's responsibility.

06Right of withdrawal

A consumer client has fourteen days from the order to withdraw, without giving a reason, by writing to contact@anvision-consulting.com. They are refunded within fourteen days.

If they asked for the service to begin before the end of that period, they remain liable for the amount corresponding to the service provided up to their withdrawal; a service fully performed before the end of the period can no longer be withdrawn from (articles L221-25 and L221-28 of the French Consumer Code).

A business client does not have a right of withdrawal.

07Deliverables and intellectual property

Once full payment has been received, the client may freely use the deliverables for the needs of their business. For design work (logo, visual identity, materials), the economic rights of exploitation are assigned to the client worldwide for the legal duration of the rights; source files are provided only if the corresponding option was ordered.

AN Vision may mention the engagement among its references only with the client's written consent.

08Confidentiality

AN Vision keeps the information provided by the client strictly confidential during the engagement and for 5 years after it ends, and uses it only to perform the service.

09Liability

The liability of AN Vision is limited, for any cause, to the amount paid for the service concerned, except in the event of gross negligence or wilful misconduct and within the limits provided by law for consumers.

10Disputes

These terms are governed by French law. In the event of a dispute, a consumer client may refer the matter free of charge to a consumer mediator: details being appointed, available on request. They may also use the European online dispute resolution platform. Failing an amicable settlement, the French courts have jurisdiction, subject to the rules protecting consumers.